FAQ

Payment Methods Available

Paypal, credit, gift cards, Afterpay and direct bank transfers (for emailed transactions).

Shipping

We post our goods within 2-4 days if they are ready to ship, and made to order items may take up to 5 working days. If your order is urgent you may email info@aacute.com.au to ensure parcels are delivered in time for you. Many packages use recycled or biodegradable content (reused void fill or bubble wrap or the occasional recycled box). The shipping label and packing tape are of recyclable material.

PRE-ORDER ITEMS: Any order with pre-order items will be posted/shipped when the pre-order items arrives in stock.

IMPORTANT: For tracked and express international shipping, please choose the correct shipping options in check out (if applicable) or contact us for bulk order or special requests. Australia-wide postage is automatically tracked. All tracking is updated with an email notification after an initial email
confirming purchase.

Refunds and Exchanges

Conditions apply for liability of lost packages and damaged goods during transit, we at Aacute try our best to resolve any issues relating to your orders. Return shipping costs are the responsibility of the buyer for change of mind and we cannot take responsibility for misuse of items or breakages due to mis-handling. Returns and exchanges are applicable case by case. Please contact us if in any way you are unhappy with your item.

 What are the inspirations for Aacute products and where are they made?

Aacute jewellery and candles are handmade from design to product finishing in Melbourne with carefully sourced materials.

The distinct colour and style range of the jewellery was founded on various influences, one of which was Melbourne’s vibrant local community and the other, a love of travelling the globe. The carefully considered mixed materials of metals and coloured polymer aims to allow the wearer feel a sense of play and a sense of elegance in the everyday.  

How about the other products you stock?

Aacute has carefully curated products from local and international makers and brands. In all cases they have been selected for either their handmade factor or intent to reduce landfill by being a quality product.

Where did the name Aacute come from?

Julie and Kelly have a third sister, named Cathy. We are three very close sisters and Cathy thought it would be a great idea to name our sibling trio after a triangle. However Acute with one A was already taken so we added an extra A, like the name Aaron. We like it a lot better!

Where else can we find Aacute products?

Aacute is based online, and Aacute jewellery stocked at selected independent stores, and partakes in major design markets nationally. Please see our stockists’ page. 

How do I get the best burn of the candles?

Please see our full care page here.

How do I look after Aacute jewellery?

Aacute jewellery should be handled with care. When storing, pieces should always be put back in the protective gift box after wear and while travelling. Jewellery should be stored away from direct sunlight, moisture and extreme temperature (over 35 degrees) to prolong the colour and durability of the pieces.

To restore extra shine on your jewellery, lightly buff the surface with a lint free jewellery cloth. 

I’d love to stock/collaborate/customise products with Aacute…

We love hearing from potential new stockists and collaborators about exciting projects. We also love to consider customised products for your events with both jewellery and candles, and have experience with weddings to baby showers. Please don’t hesitate to get in touch through our contact page here.

Privacy Policy

Aacute respects your privacy. Emails are only used for sending newsletters about updates and sales.