Payment

Paypal, credit, Etsy gift cards, bank transfers.

 

Shipping

We post our handmade goods within 24 hours if they are ready to ship, and made to order items may 3-5 days.

IMPORTANT: For tracked and express shipping, please choose the correct shipping options in check out or contact us for bulk order or special requests.

 

Do Aacute ship internationally for bulk candles?

Yes, Aacute ships both locally and internationally and are always looking for ways to improve our shipping rates. Aacute candles currently have two flat rates for national and international postage to accommodate the safe delivery of the product to our customers.

 

Refunds and Exchanges

Conditions apply for liability of lost packages and damaged goods during transit, we at Aacute try our best to resolve any issues relating to your orders. Return shipping costs are the responsibility of the buyer and we cannot take responsibility for misuse of items or breakages due to mis-handling. For hygiene reasons, there are no returns or exchanges on earrings. Please contact us if in any way you are unhappy with your item.

 

What are the inspirations for Aacute products and where are they made?

Aacute jewellery and candles are handmade from design to product finishing in Melbourne with carefully sourced materials.

The distinct colour and style range of the jewellery was founded on various influences, one of which was Melbourne’s vibrant local community and the other, a love of travelling the globe. The carefully considered mixed materials of metals and coloured polymer aims to allow the wearer feel a sense of play and a sense of elegance in the everyday.  

Our entire candle range is uses non-toxic quality soy wax poured in small batches. Soy wax burns cleaner and slower making them last longer. Our inspiration for the candles is to be a gift or a gesture, to invite the receiver to slow down and create a space for relaxation.  

 

Where did the name Aacute come from?

Julie and Kelly have a third sister, named Cathy. We are three very close sisters and Cathy thought it would be a great idea to name our sibling trio after a triangle. However Acute with one A was already taken so we added an extra A, like the name Aaron. We like it a lot better!

 

Where else can we find Aacute products?

Aacute is based online, stocked at selected independent stores, and partakes in major design markets nationally. Please see our stockists’ page and event calendar for more info.

 

How do I get the best burn of the candles?

Please see our full care page here.

 

How do I look after Aacute jewellery?

Aacute jewellery should be handled with care. When storing, pieces should always be put back in the protective gift box after wear and while travelling. Jewellery should be stored away from direct sunlight, moisture and extreme temperature (over 35 degrees) to prolong the colour and durability of the pieces.

To restore extra shine on your jewellery, lightly buff the surface with a lint free jewellery cloth. 

 

I’d love to stock/collaborate/customise products with Aacute…

We love hearing from potential new stockists and collaborators about exciting projects. We also love to consider customised products for your events with both jewellery and candles, and have experience with weddings to baby showers. Please don’t hesitate to get in touch through our contact page here.